About Us

We’re a fashion-tech SaaS company with roots in Japan and ambitions that span the globe. Our tools help fashion brands enhance their online shopping experience through smart fitting solutions. If you’re looking to be part of an innovative company making waves in the fashion industry, we’d love to hear from you.

About the Role

The Customer Success Manager is a key part of our business team. They are the backbone of our day-to-day operations in serving our clients’ needs, both in Japan and around the world. This role will specifically be supporting our Korean clients, therefore Korean language is a hard requirement.

You will serve as the dedicated Customer Success Manager operating as the SPOC and tasked with keeping our clients happy as well as growing the account. Additionally, you will also be tasked with managing the client’s integration and onboarding where relevant.

We are looking for applicants either in Tokyo, or Korea.

1. Customer Success Management
   • Manage assigned client accounts as a Customer Success representative, conducting regular meetings and support activities to improve our service’s performance and act as the single point of contact as a representative of Virtusize
2. Grow your accounts
   • Expand usage of Virtusize within the assigned accounts as well as actively pursue opportunities to grow Virtusize to other regions or associated companies
3. Implementation Support & Project Management
   • Responsible for supporting the implementation of both Japanese and global clients onto our service. This involves collaboration with different teams and having a good eye for detail and project management.

Required Qualifications

Graduates will be considered based on qualifications shown, some experience is preferred.

• Project Management Experience: Strong organizational skills to manage tasks and schedules while handling multiple projects effectively.
• Client-Facing Experience: Strong communication skills for smooth interactions with clients.
• Bilingual proficiency Korean & English: The clients you will serve are both Korean and English-speaking, therefore fluency is needed in both these languages. Applicants who do not meet this criterium will not be considered.

Preferred Skills & Experience

• Experience in SaaS implementation and operations.
• Experience in client negotiations (e.g., sales, customer service).
• Knowledge of e-commerce platforms and system development.
• Ability to understand technical concepts and coordinate effectively within and outside the company.
• Japanese language proficiency

Salary

• Determined based on experience and skills

Benefits

• Full social insurance coverage
• Commuting allowance (or remote work allowance if applicable)
• Salary and benefits based on skills, experience, and abilities
• 20 days of paid leave
• Flexible working conditions
• Coverage of hardware and software expenses
• Regular training and team-building activities
• Remote work and hybrid work options available
• Comfortable office with standing desks, lounge, and workshop areas